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Singpass counter is an official counter where people can get help for Singpass registration, account recovery, or troubleshooting.
They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.
Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Remember to take your IC or relevant identification documents so staff can verify your details and help you efficiently.
Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s read more timings before visiting.
If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.